GENERAL TERMS AND CONDITIONS OF THE COMPANY ROZBORA DESIGN s.r.o.
For e-shop www.rozbora.com
1.1. These Terms and Conditions govern the rights and obligations of the buyer and the company ROZBORA DESIGN s.r.o., established in: Kopčianska 8-10, 851 01 Bratislava, Slovakia, ID Company: 35724331, ID VAT: SK2020210445, registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 15254/B, of operator of fashion brand under the name ROZBORA COUTURE and portal www.rozbora.com ( „ROZBORA COUTURE“ or „ROZBORA DESIGN s.r.o.“) in the conclusion of sales contracts via the Internet, through e-Shop placed at website www.rozbora.com ( „GTC“).
2.1. The terms defined in this Article 2, have the meanings given in the following paragraphs of this article.
2.2. E-Shop. E-Shop is an online store of ROZBORA DESIGN s.r.o. placed on the website www.rozbora.com allowing buying of brand goods ROZBORA COUTURE at that site.
2.3. Registration. Registration is filling of e-form containing points for filling in of information about the buyer, including personal data. Starred items are mandatory data whose completion is necessary for successful registration. Registration is not a prerequisite for the use of e-shop, but associated with it some advantages provided by ROZBORA COUTURE (easier buying process in repurchase, the option to track the status of your orders, saved delivery address). The registration can be made directly or through social networks.
2.4. Buyer. The buyer is a natural person having legally competent or legal person who expressed interest to buy goods through e-commerce and conclude a purchase agreement s ROZBORA DESIGN s.r.o. about goods offered through the E-shop, a person who has duly filled and submitted a binding order and delivered it to the company ROZBORA DESIGN s.r.o. Statutory body or representative acting as buyer as a legal person.
2.5. Authorized person. Authorized person is a person different from the buyer, the person specified in the binding order than the person to whom the ordered goods should be handed over. The name of the authorized person in the order form is considered as an authorization for receipt of ordered goods, if this option is made available to the buyer.
2.6. Order form. The order form is an electronic form containing personal data of the buyer, respectively. authorized person, an indication of ordered goods, the price of of ordered goods, including VAT, place of delivery, delivery method (shipment) of goods and cost for delivery (shipment) of goods to the delivery point.
2.7. Actual offer of goods. Actual offer of goods are goods offer published on the website www.rozbora.com which consists primarily of pictorial representation (photo), along with a text description (e.g. Kind of goods, materials, handling, etc.), and the information about the current price. Changes to the actual offer of goods (including price changes) are effective from the moment of their publication on the website www.rozbora.com. This change does not apply to sales contracts concluded before relevant change to the actual offer of goods. Goods is primarily clothing (women's and men additionally), equipment and accessories of brand ROZBORA COUTURE.
3.1. Based on the draft contract to conclude the sales contract and adoption of draft contract to conclude the sales contract by the company ROZBORA DESIGN s.r.o. leads to sales contract under which the company ROZBORA DESIGN s.r.o. will deliver the ordered goods to the buyer („the sales contract", or "Contract")
3.2. The draft contract (the "Order"). The draft contract is the order addressed to company ROZBORA DESIGN s. r. o. Orders can be done mainly by filling of order form on the website www.rozbora.com and by sending it via e-shop.
3.3. Order also includes:
3.3.1. a statement confirming that the buyer is familiar with these general terms and conditions, which are an integral part of sales contract and fully agrees with them.
3.3.2. a statement that he was informed about the possibility of withdrawing from the contract,
3.3.3. granting of unconditional consent to the processing and use of personal data in accordance with the Act. 122/2013 of Coll. on the Protection of Personal Data and amending certain laws (hereinafter the "Law on Protection of Personal Data"). If the customer provides the personal information of the authorized person, so it can be done only with the prior written consent, which is capable to proven to the company ROZBORA DESIGN s.r.o. at any time.
3.3.4. a statement that all his data are correct.
3.4. Order expires by:
3.4.1. refusal of orders by the ROZBORA DESIGN s.r.o.
3.4.2. expiry period of 5 days to order confirmation
3.5. Acceptance of an offer (the "order confirmation"). Order confirmation is timely written declaration of ROZBORA DESIGN s.r.o., addressed to the buyer, in which the company ROZBORA DESIGN s.r.o. confirms that the company accepts the buyer's order. Timely confirmation of the order shall take effect immediately upon receipt of order confirmation by the buyer to the email address specified in the order form. Silence or inaction of ROZBORA DESIGN s.r.o. do not imply the order confirmation.
3.6. The buyer is not entitled to conclude the sales contract. The company ROZBORA DESIGN s.r.o. is entitled to refuse an order even silently, resp. without giving a reason.
3.7. Sales contract is concluded when the order confirmation takes effect, i.e. moment of delivery of order confirmation to the buyer to the email address specified in the order form. The subject of concluded sales contract is a commitment of ROZBORA DESIGN s.r.o. to deliver ordered goods to the buyer in the designated point of delivery and the commitment of the buyer to accept the goods in the point of delivery at the agreed time and pay for it - the purchase price and shipping.
3.8. Any change for the order after conclusion of sales contract is a proposal to amend the contents of the contract and is possible only by agreement between buyer and company ROZBORA DESIGN s.r.o. The company ROZBORA DESIGN s.r.o. is not obliged to accept the proposal to amend the content of sales contract
4.1. The purchase price for ordered goods to is listed in the actual offer, in order, even in the order confirmation. The purchase price always includes VAT and is determined in euros.
4.2. The purchase price of the goods is valid at the time of order. ROZBORA DESIGN s.r.o. reserves the right to change the price at its discretion.
4.3. All discounts are valid while stocks last, unless otherwise specified in the product.
4.4. Buyer agrees to pay the purchase price to the company ROZBORA DESIGN s.r.o. by one of the following means, among which the buyer is entitled to choose when ordering goods:
4.4.1. card pay - payment on bank account of ROZBORA DESIGN s.r.o. by payment card before delivery of the goods with the use of debit or credit cards.
4.4.2. bank transfer - payment on bank account of ROZBORA DESIGN s.r.o. by bank transfer
4.4.3. cash on delivery - payment in cash to the shipper of the Slovak Post or another courier upon receipt of goods
4.4.4. PayPal – payment on bank account of ROZBORA DESIGN s.r.o. via a payment interface PayPal
4.5. Commitment of buyer to pay the purchase price is fulfilled by crediting the purchase price to the account of ROZBORA DESIGN s.r.o or handing over of the purchase price to courier or Slovak Post. The account is given in the order confirmation. When paying on bank account of ROZBORA DESIGN s.r.o., the buyer undertakes to specify the correct variable symbol stated in the order confirmation, resp. in the pro forma invoice. If buyer specify an incorrect variable symbol, the electronic system does not assign a payment credited to his order, which can significantly increase the time required for processing and shipping of order.
4.6. When paying via internet banking, the buyer must specify all payment information on a secure page of the bank and the company ROZBORA DESIGN s.r.o. does not meet the buyer's payment information. The company ROZBORA DESIGN s.r.o. receive information only about the success of the transaction. The company ROZBORA DESIGN s.r.o does not charge fees for the use of payment instruments of banks.
5.1. Delivery time is under each title the page www.rozbora.com. The period depends on the availability of goods in stock of ROZBORA DESIGN s.r.o. We send goods in stock on e-shop no later than the next day and delivery depends on the selected shipping method. The default is 1-3 working days. Goods not in stock is necessary to manufacture and the delivery may take 14-21 days. The same is true with goods produced per customer requirements (customized).
5.2. The different ways of delivery, resp. transports to the delivery point combine different delivery times. Information about delivery time with a given shipping method is provided to the buyer in selecting shipping method.
5.3. When paying in advance on bank account of ROZBORA DESIGN s.r.o, the delivery time starts from the purchase price credited to the account of ROZBORA DESIGN s.r.o. The buyer must specify the correct variable symbol. In case of incorrect variable symbol, the delivery time starts to run from the assignment of payment to the buyer's order.
6.1. The delivery point is the address that is listed in the order as the delivery point and the company ROZBORA DESIGN s.r.o confirmed it as the delivery point in the order confirmation.
7.1. Buyers can choose the shipping method in the process of ordering goods after designation of goods and the entering of delivery point.
7.2. Shipping methods are:
7.2.1. Slovak Post - to the address of customer (delivery within 3 working days from the completion of order)
7.2.2. Slovak Post - package in the mail (delivery within 2 working days from the completion of order),
7.2.3. Picking up at the studio / showroom of ROZBORA COUTURE. This method is possible only in pre-arranged exact time and date
7.3. Information about the price of transport (shipping) and the usual time of transport to the delivery point is always given for a specific shipping method.
8.1. Commitment of ROZBORA DESIGN s.r.o is fulfilled by handing over the ordered goods to the buyer or authorized person in the delivery point. The buyer is obliged to confirm the delivery and receipt of goods in the delivery note. And buyer receives one copy. The buyer receives the accounting document - invoice, which also serves as the warranty card.
8.2. Commitment of ROZBORA DESIGN s.r.o. is also fulfilled if the company ROZBORA DESIGN s.r.o. was prepared to deliver the goods to the buyer at the agreed place and time, and the buyer did not take over goods for other reasons than the reasons on the part of ROZBORA DESIGN s.r.o.
8.3. If the buyer does not take goods and the goods are returned to the company ROZBORA DESIGN s.r.o., the company ROZBORA DESIGN s.r.o. is entitled to withdraw from the contract and claim compensation for the cost of shipping and packaging associated with unsuccessful delivery of the goods.
9.1. Complaints procedure regulates details on the rights of the buyer, who is a consumer, arising from liability for defects and progress in handling complaints.
9.2. Liability for defects in goods, including guarantees for quality, relationships between ROZBORA DESIGN s.r.o. and a buyer who is not a consumer in terms of the Act No. 250/2007 of Collection of Laws on Consumer Protection, as amended, shall be governed by the relevant provisions of the Commercial Code.
10.1. Until the order has not been dispatched, the customer may appeal order by e-mail, through a complaint form at www.rozbora.com or by telephone. We do not charge any penalties or other charges in the case of withdrawal of order. If the purchase price is paid and there is a revocation of order under this section GTC, the company ROZBORA DESIGN s.r.o. pays back the purchase price within 14 working days by wire transfer to the account of the client, unless otherwise agreed with the client.
10.2. Pursuant to Act No. 102/2014 Collection of Laws on Consumer Protection in sale of goods or provision of services by the distance contract or contract concluded away from business premises of seller and amending certain acts ("Act on Distance sale of goods "), the buyer is entitled to withdraw from sales contract within 14 days after receiving the goods without giving any reason and in accordance with Application of the consumer's right to withdraw published on the website www.rozbora.com. However, under the Act on distance sale of goods, the buyer can withdraw from the contract whose subject is:
10.2.1. sale of goods made to the consumer's specific requirements, custom orders or goods intended specifically for one consumer;
10.2.2. sale of goods liable to rapid deterioration or destruction,
10.2.3. sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in a protective case if the consumer unwrapped this packaging,
10.2.4. sale of periodical press excluding sales by an agreement of subscription,
10.2.5. providing electronic content other than on a tangible medium, if the performance has begun with the express consent of the consumer and the consumer declared that he was duly informed that he loses his right to withdraw
This provision cannot be complimentary to rent goods. In the case of using the right of withdrawal within 14 days of receipt, the consumer must return all based on the sales contract. If it is not well possible (e.g. In the meantime, the goods were destroyed or consumed), the consumer must provide monetary compensation in exchange what cannot be returned. If returned goods is partially damaged, the seller may use a right to compensation and calculate entitlement to a refund of the purchase price. The seller is obliged to prove incurred damage. Seller returns only a reduced purchase price.
10.3. In the withdrawal is required to enter your name, e-mail, order number, description of ordered goods and the account number for the purposes of refund. For the maintenance of legal certainty and verifiability, we recommend that you send withdrawal in paper form by mail to ROZBORA DESIGN s.r.o., Kopčianska 10, 851 01 Bratislava, through a complaint form at www.rozbora.com or by e-mail to the address firstname.lastname@example.org
10.4. ROZBORA DESIGN s.r.o. is obliged to send an e-mail confirming acceptance of withdrawal.
10.5. The period for withdrawal shall be deemed observed if the notice of withdrawal was sent to ROZBORA DESIGN s.r.o. by the last date for withdrawal. The contract shall be repealed from the beginning.
10.6. After the withdrawal, the company ROZBORA DESIGN s.r.o. is obliged:
10.6.1. take the goods back from the buyer, the buyer is obliged to send the goods to: ROZBORA DESIGN s.r.o., Kopčianska 10, 851 01 Bratislava. We recommend you send the goods as a package by registered mail. Please do not send cash on delivery because it will not be taken. Attach a copy of the delivery note (invoice), that you received with the goods. Personal delivery is also possible in the studio / showroom of ROZBORA COUTURE. This method is possible only in pre-arranged exact time and date
10.6.2. return all payments received under the contract or about it without delay, at the latest within 14 working days of receipt of the notification of withdrawal
10.7. ROZBORA DESIGN s.r.o. is not obliged to pay the additional cost to the buyer if the buyer expressly chooses a different delivery method than the least expensive conventional method of service offered by ROZBORA DESIGN s.r.o. Additional costs means the difference between the cost of delivery chosen by the buyer, and the cost of the cheapest conventional delivery method offered by ROZBORA DESIGN s.r.o.
10.8. ROZBORA DESIGN s.r.o. reserves the right to withhold reimbursement of the purchase price up to the moment of returning the goods by the buyer, resp. proof of sending the goods to ROZBORA DESIGN s.r.o. When returning damaged goods and / or goods whose value is reduced due to treatment above and beyond, the company ROZBORA DESIGN s.r.o. refund the purchase price reduced for damages caused on goods. The claim of ROZBORA DESIGN s.r.o. for damages shall be extinguished by adding the purchase price. ROZBORA DESIGN s.r.o. refund the purchase price, resp. the rest after a reduction of compensation by bank transfer to specified account, unless otherwise agreed.
10.9. Seller is not responsible for damages resulting from the operation of products, functional properties and damage from improper use of the products as well as damage caused by external events, incorrect handling such as failure to observe maintenance. The warranty does not cover defects of this origin.
10.10. The buyer is obliged to send the goods back or hand over to company ROZBORA DESIGN s.r.o. no later than 14 days from the date of withdrawal. The period mentioned in the first sentence shall be deemed to be observed if the goods are handed over for carriage by the last day of the period. Buyer shall bear the costs of returning goods to ROZBORA DESIGN s.r.o. .
10.11. The company ROZBORA DESIGN s.r.o. is entitled to withdraw from the contract due to the following reasons:
10.11.1. if the buyer did not pay the purchase price within 30 days after order confirmation for the payment on bank account of ROZBORA DESIGN s.r.o.
10.11.2. If the buyer does not accept the ordered goods from courier at the agreed time for reasons other than the reasons on the part of ROZBORA DESIGN s.r.o.
10.11.3. If the buyer does not accept the ordered goods at a post office within a specified period.
10.11.4. If the buyer does not accept the ordered goods in the showroom of ROZBORA COUTURE without apology or an alternative date,
10.11.5. if the company ROZBORA DESIGN s.r.o. is unable to deliver the goods, despite all the efforts of company ROZBORA DESIGN s.r.o., which can be demanded, especially because the goods have been sold, materials for its manufacture are no longer available, the customer does not agree with the offered replacement solution and is not possible to obtain otherwise.
10.11.6. if the price at which the company ROZBORA DESIGN s.r.o. buys materials has changed significantly, or outsource production
10.12. Withdrawal of ROZBORA DESIGN s.r.o. from the contract is effective on the date on which the withdrawal is delivered to the buyer with the fact that delivery of withdrawal in form of e-mail is sufficient for withdrawal. ROZBORA DESIGN s.r.o. paid back the purchase price within 14 days of the withdrawal by wire transfer to the account of the buyer.
10.13. Withdrawal of ROZBORA DESIGN s.r.o. from the contract does not affect the entitlement of ROZBORA DESIGN s.r.o. for damages - costs incurred in relation to the futile attempt to deliver goods to the buyer.
10.14. Any claims against buyer is a company ROZBORA DESIGN s.r.o. entitled to satisfy from cash paid by the buyer and the return the amount of money minus claims.
11.1. ROZBORA DESIGN s.r.o. processes personal data of the buyer in accordance with the provisions of the Act no. 122/2013 of Collection of Laws on the Protection of personal data and amending certain laws ("Act on the Protection of Personal Data").
11.2. ROZBORA DESIGN s.r.o. processes personal data of the buyer in terms of: title, name, surname, address, email address, billing address, shipping address, contact phone number and account number for conclusion and fulfilment of the contract and implementing obligations arising from the sales contract or about it, as well as pre-contractual relations with buyers. Company processes them especially in handling orders, billing, delivering of ordered goods, registration of orders and sales contracts, registration of persons registered via the e-shop, in dealing with any complaints, as well as sending the actual offer and other commercial information of ROZBORA DESIGN s.r.o.
11.3. ROZBORA DESIGN s.r.o. processes personal data of the buyer in the title, name, surname and address of the delivery in mail correspondence with buyer especially in the delivery of ordered goods to the buyer. ROZBORA DESIGN s.r.o. provide personal data of the buyer within the following limits for delivery of ordered goods by the courier company, resp. Slovak Post, a.s.
11.4. By sending the order, the buyer agrees to the processing of personal data in the title, name, surname, address, e-mail address, clothing size, gender and contact phone number for sending of marketing information by post mail to the buyer, in the form of an email sent to the email address of the buyer, SMS sent to the phone number of the buyer, or by calling. The buyer gives consent to the processing of personal data for this purpose for a period of 10 years from the date of provision („the period of validity of the consent"). The buyer is entitled to withdraw Consent to the processing of personal data for this purpose, resp. to receive marketing information. It will do this by sending Declaration on withdrawal of consent to the e-mail address of ROZBORA DESIGN s.r.o. email@example.com or by using the "log out / unsubscribe" in the newsletter. ROZBORA DESIGN s.r.o. provide, without delay, blocking and destruction of personal data of the buyer after the expiry of the consent (if no prolongation of consent), or after the withdrawal of consent to the processing of personal data.
11.5. ROZBORA DESIGN s.r.o. declares that processes only true, complete and updated personal data of buyers. It ensures that personal data are processed and used only in a manner that corresponds to the definition of the purpose and ensure their disposal after fulfilling the purpose of their processing. The company processes personal data in compliance with good morals and is committed to prevent their unauthorized access, damage, destruction, loss, alteration, or any other impermissible processing.
11.6. ROZBORA DESIGN s.r.o. can provide e-mail addresses of its customers for customer satisfaction survey (data that does not identify a natural person) to subjects that operate web portals heureka.sk, najnakup.sk and pricemania.sk which compare the prices of goods offered in different shops and e-shops. Your e-mail address, may be provided to examine your satisfaction with your order placed through our e-shop. Review your satisfaction is realized so that the person operating a web portal to compare prices may or may not send a short evaluation questionnaire, which you may or may not complete. Your assessment will be reflected in the evaluation of our E-shop indicated in the relevant comparison portal. You agree to provide your email address to these entities by sending your order. You are entitled to withdraw this consent at any time by sending an e-mail to the address ROZBORA DESIGN s.r.o. firstname.lastname@example.org.
11.7. Buyers honestly declares that he has the written consent of authorized person to the processing of his personal data to accomplish the subject of the sales contract and is entitled to provide such personal data to ROZBORA DESIGN s.r.o. resp. entities engaged in delivery of ordered goods. Provisions on the conditions of processing the personal data of the buyer and the buyer's rights as a concerned person under this Article of GTC apply to authorized persons reasonably.
11.8. The buyer confirms that he was informed of his rights of the concerned person:
11.8.1. The buyer has the right to ask for an update, completion or correction of personal data by sending the request to the e-mail address ROZBORA DESIGN s.r.o. email@example.com
11.8.2. The buyer has the right to demand from ROZBORA Design s.r.o. upon written request:
18.104.22.168. confirmation of whether personal data about him are or are not processed,
22.214.171.124. Information on the processing of personal data in the information system to the extent specified in the Act on Personal Data Protection,
126.96.36.199. precise information about the source from which ROZBORA DESIGN s.r.o. received his personal data for processing,
188.8.131.52. a list of personal data which are subject to processing,
184.108.40.206. rectification or destruction of incorrect, incomplete or outdated personal data which are subject to processing,
220.127.116.11. destruction of his personal data, where the purpose of the processing is finished,
18.104.22.168. destruction of the personal data which are subject to processing in case of a violation of the Act,
22.214.171.124. blocking of personal data due to withdrawal of consent before the expiry time of its validity, if ROZBORA DESIGN s.r.o. process personal data by his consent.
11.8.3. The buyer has the right to object to, upon written request at ROZBORA DESIGN s.r.o.:
126.96.36.199. processing of personal data which assumes that are or will be processed for direct marketing purposes without its consent and ask their destruction,
188.8.131.52. the use of personal data in the title, name, surname and address for the purposes of direct marketing in the mail correspondence, or
184.108.40.206. the provision of personal data in the title, name, surname and address for direct marketing purposes.
11.8.4. The buyer has the right to object to the processing of personal data in cases upon written request or in person if the matter is urgent, in ROZBORA DESIGN s.r.o. at any time per § 10 para. 3, letter a), e), f) and g) of the Personal Data Protection in pronouncing legitimate reasons or by submitting evidence of unauthorized interference in the rights and interests protected by law which are or may be damaged in a case such processing of personal data; Unless prevented by legal reasons and if the buyer's objection is justified, the company ROZBORA DESIGN s.r.o. is obliged to block and erase personal data without delay as soon as circumstances permit.
11.8.5. The buyer has the right to object to the decision of ROZBORA DESIGN s.r.o upon written request or in person, if the matter is urgent, if a decision is made solely based on automatic processing of personal data. The buyer has the right to seek review of a decision issued by a method other than the automatic processing, and the company ROZBORA DESIGN s.r.o. is required to meet the buyer's request, so that the buyer will have a decisive role in the review of decision; ROZBORA DESIGN s.r.o. informs on how to review and result of findings within the period under § 29 paragraph. 3 of the Act on Personal Data Protection. The buyer has the right, if it is stipulated by a special law that regulates arrangements to ensure legitimate interests of the buyer as the concerned person, or if within the pre-contractual relationship or during the existence of contractual relations ROZBORA DESIGN s.r.o. issue a decision, which meets the requirements of the buyer, or if ROZBORA DESIGN s.r.o. takes other adequate arrangements to ensure legitimate interests of the buyer.
11.8.6. In suspected that personal data are processed without authorization, the buyer is entitled to make a notice to the Office for Personal Data Protection.
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12.1. These GTC come into force on 03.14.2017.
12.2. Any changes to these Terms & Conditions shall become effective on the date of their publication on the website www.rozbora.com
12.3. Legal relationships established sales contract shall be governed by the provisions of sales contract (i.e. the content of the order and order confirmation), the provisions of these Terms and Conditions, the relevant provisions of the Civil Code. Provisions of the contract take precedence over the provisions of these GTC and optional provisions of generally binding legal regulations and provisions of these Terms & Conditions take precedence over the dispositive provisions of the generally binding legal regulations.
12.4. In case that any provision of these GTC is or becomes invalid, ineffective and / or unenforceable, it shall not affect the validity, effectiveness and / or enforceability of the remaining provisions of these Terms & Conditions. The Parties undertake to replace the provision in question with the new mandatory provisions contained in the utmost to fulfil the purpose of the original provision,
©2017 ROZBORA DESIGN s.r.o.
ROZBORA DESIGN s.r.o.
Kopčianska 8-10, 851 01 Bratislava,
TIN : 2020210445, ID VAT: SK20202104451
ID Company: 31 443 923, Tel: +421.905.533.315
The company is registered in the Commercial Register of District Court Bratislava I, insert No.. 15254 / B
The company ROZBORA DESIGN s.r.o., ID Company: 35724331, established in Kopčianska 8-10, 851 01 Bratislava („ ROZBORA DESIGN s.r.o. “), represented by the executive manager Robert Rozbor issued this Complaints Procedure in accordance with the relevant provisions of the Act No. 40/1964 of the Civil Code, of the Act no. 250/2007 of Collection of Laws on Consumer protection and on amending Act of the Slovak National Council No. 372/1990 of the Collection on Offenses, as amended, and Act No. 108/2000 of Collection of Laws on Consumer Protection in Doorstep Selling and Distance Selling. This Complaints procedure ensures a consistent and rapid procedure for handling claims of defective goods purchased through e-Shop of company ROZBORA DESIGN s.r.o. at www.rozbora.com
The method of the claim
The rights of the buyer from liability for defects
The process of complaint
The Complaints Procedure shall enter force on 01.11.2022