REFUND POLICY

1.   Until the order has not been dispatched, the customer may appeal order by e-mail, through a complaint form at www.rozbora.com or by telephone. We do not charge any penalties or other charges in the case of withdrawal of order. If the purchase price is paid and there is a revocation of order under this section GTC, the company ROZBORA DESIGN s.r.o. pays back the purchase price within 14 working days by wire transfer to the account of the client, unless otherwise agreed with the client.

2.    Pursuant to Act No. 102/2014 Collection of Laws on Consumer Protection in sale of goods or provision of services by the distance contract or contract concluded away from business premises of seller and amending certain acts (“Act on Distance sale of goods “), the buyer is entitled to withdraw from sales contract within 14 days after receiving the goods without giving any reason and in accordance with Application of the consumer’s right to withdraw published on the website www.rozbora.com. However, under the Act on distance sale of goods, the buyer can withdraw from the contract whose subject is:

2.1. sale of goods made to the consumer’s specific requirements, custom orders or goods intended specifically for one consumer;

2.2. sale of goods liable to rapid deterioration or destruction,

2.3. sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in a protective case if the consumer unwrapped this packaging,

2.4. sale of periodical press excluding sales by an agreement of subscription,

2.5. providing electronic content other than on a tangible medium, if the performance has begun with the express consent of the consumer and the consumer declared that he was duly informed that he loses his right to withdraw

This provision cannot be complimentary to rent goods. In the case of using the right of withdrawal within 14 days of receipt, the consumer must return all based on the sales contract. If it is not well possible (e.g. In the meantime, the goods were destroyed or consumed), the consumer must provide monetary compensation in exchange what cannot be returned. If returned goods is partially damaged, the seller may use a right to compensation and calculate entitlement to a refund of the purchase price. The seller is obliged to prove incurred damage. Seller returns only a reduced purchase price.

3.   In the withdrawal is required to enter your name, e-mail, order number, description of ordered goods and the account number for the purposes of refund. For the maintenance of legal certainty and verifiability, we recommend that you send withdrawal in paper form by mail to ROZBORA DESIGN s.r.o., Kopčianska 10, 851 01 Bratislava, through a complaint form at www.rozbora.com or by e-mail to the address returns@rozboradesign.com

4.   ROZBORA DESIGN s.r.o. is obliged to send an e-mail confirming acceptance of withdrawal.

5.   The period for withdrawal shall be deemed observed if the notice of withdrawal was sent to ROZBORA DESIGN s.r.o. by the last date for withdrawal.  The contract shall be repealed from the beginning.

6.   After the withdrawal, the company ROZBORA DESIGN s.r.o. is obliged:

6.1. take the goods back from the buyer, the buyer is obliged to send the goods to: ROZBORA DESIGN s.r.o., Kopčianska 10, 851 01 Bratislava. We recommend you send the goods as a package by registered mail. Please do not send cash on delivery because it will not be taken. Attach a copy of the delivery note (invoice), that you received with the goods. Personal delivery is also possible in the studio / showroom of ROZBORA COUTURE. This method is possible only in pre-arranged exact time and date

6.2. return all payments received under the contract or about it without delay, at the latest within 14 working days of receipt of the notification of withdrawal

7.   ROZBORA DESIGN s.r.o. is not obliged to pay the additional cost to the buyer if the buyer expressly chooses a different delivery method than the least expensive conventional method of service offered by ROZBORA DESIGN s.r.o. Additional costs means the difference between the cost of delivery chosen by the buyer, and the cost of the cheapest conventional delivery method offered by ROZBORA DESIGN s.r.o.

8.   ROZBORA DESIGN s.r.o. reserves the right to withhold reimbursement of the purchase price up to the moment of returning the goods by the buyer, resp. proof of sending the goods to ROZBORA DESIGN s.r.o. When returning damaged goods and / or goods whose value is reduced due to treatment above and beyond, the company ROZBORA DESIGN s.r.o. refund the purchase price reduced for damages caused on goods. The claim of ROZBORA DESIGN s.r.o. for damages shall be extinguished by adding the purchase price. ROZBORA DESIGN s.r.o. refund the purchase price, resp. the rest after a reduction of compensation by bank transfer to specified account, unless otherwise agreed.

9.    Seller is not responsible for damages resulting from the operation of products, functional properties and damage from improper use of the products as well as damage caused by external events, incorrect handling such as failure to observe maintenance. The warranty does not cover defects of this origin.

10.   The buyer is obliged to send the goods back or hand over to company ROZBORA DESIGN s.r.o. no later than 14 days from the date of withdrawal. The period mentioned in the first sentence shall be deemed to be observed if the goods are handed over for carriage by the last day of the period. Buyer shall bear the costs of returning goods to ROZBORA DESIGN s.r.o. .

11.   The company ROZBORA DESIGN s.r.o. is entitled to withdraw from the contract due to the following reasons:

11.1. if the buyer did not pay the purchase price within 30 days after order confirmation for the payment on bank account of ROZBORA DESIGN s.r.o.

11.2. If the buyer does not accept the ordered goods from courier at the agreed time for reasons other than the reasons on the part of ROZBORA DESIGN s.r.o.

11.3. If the buyer does not accept the ordered goods at a post office within a specified period.

11.4. If the buyer does not accept the ordered goods in the showroom of ROZBORA COUTURE without apology or an alternative date,

11.5. if the company ROZBORA DESIGN s.r.o. is unable to deliver the goods, despite all the efforts of company ROZBORA DESIGN s.r.o., which can be demanded, especially because the goods have been sold, materials for its manufacture are no longer available, the customer does not agree with the offered replacement solution and is not possible to obtain otherwise.

11.6. if the price at which the company ROZBORA DESIGN s.r.o. buys materials has changed significantly, or outsource production

12.   Withdrawal of ROZBORA DESIGN s.r.o. from the contract is effective on the date on which the withdrawal is delivered to the buyer with the fact that delivery of withdrawal in form of e-mail is sufficient for withdrawal. ROZBORA DESIGN s.r.o. paid back the purchase price within 14 days of the withdrawal by wire transfer to the account of the buyer.

13.   Withdrawal of ROZBORA DESIGN s.r.o. from the contract does not affect the entitlement of ROZBORA DESIGN s.r.o. for damages – costs incurred in relation to the futile attempt to deliver goods to the buyer.

14.   Any claims against buyer is a company ROZBORA DESIGN s.r.o. entitled to satisfy from cash paid by the buyer and the return the amount of money minus claims.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rozboradesign.com. Please note that returns will need to be sent to the following address:

ROZBORA DESIGN s.r.o., Kopčianska, 10, 851 01 Bratislava – Petržalka , Slovakia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rozboradesign.com.